Shipping policy
Canada Shipping Policy
Last updated: April 2026
Order processing
All Canadian orders are processed and dispatched from our warehouse in Toronto, Ontario. Orders may be shipped same or next Toronto business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to update after you receive this email.
Shipping rates and delivery times
Rates and estimated delivery times vary by province and territory.
Ontario
| Shipping option | Estimated delivery | Rate |
|---|---|---|
| Standard Delivery | 2–4 business days | $9.95 CAD |
| Standard Delivery | 2–4 business days | FREE on orders $100.00+ |
| Express Delivery | 1–2 business days | $13.95 CAD |
British Columbia, Alberta, Manitoba, Quebec, Nova Scotia & New Brunswick
| Shipping option | Estimated delivery | Rate |
|---|---|---|
| Standard Delivery | 3–6 business days | $11.95 CAD |
| Standard Delivery | 3–6 business days | FREE on orders $100.00+ |
| Express Delivery | 2–4 business days | $14.95 CAD |
Saskatchewan, Newfoundland & Labrador, Prince Edward Island
| Shipping option | Estimated delivery | Rate |
|---|---|---|
| Standard Delivery | 4–7 business days | $17.95 CAD |
Northwest Territories, Nunavut & Yukon
| Shipping option | Estimated delivery | Rate |
|---|---|---|
| Standard Delivery (under 3.62 kg) | 7–14 business days | $20.00 CAD |
| Standard Delivery (3.63–6.35 kg) | 7–14 business days | $25.00 CAD |
Delivery time estimates begin from the date of dispatch, not the date of order. Estimated delivery times are provided by our carrier partners and are not guaranteed. Luna Bronze is not responsible for carrier delays outside of our control.
Free shipping is applied automatically at checkout where applicable. No discount code is required.
Remote and northern deliveries
Deliveries to the Northwest Territories, Nunavut and Yukon, and to remote or fly-in communities across Canada, may experience delivery times beyond the estimated window. Delays in these regions are outside of Luna Bronze's control. If you have concerns about your delivery, please contact us and we will follow up with the carrier on your behalf.
Order tracking
A tracking link will be sent to your email address once your order has been dispatched. If you have not received a tracking email within 2 business days of placing your order, please check your spam or junk folder before contacting us.
Lost, delayed or damaged orders
If your order has not arrived within the estimated delivery window, please contact our team with your order number and we will investigate with the carrier on your behalf.
If your order arrives damaged, please retain the original packaging and contact us within 7 days of delivery with your order number and photos of the damage. We will work to resolve this as quickly as possible.
Luna Bronze is not liable for packages that are lost or stolen after a confirmed delivery has been made to the address provided at checkout. Please ensure your delivery address is correct before completing your order.
Incorrect shipping address
Please review your delivery address carefully before placing your order. If you notice an error, contact us immediately. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.
Luna Bronze is not responsible for orders delivered to an incorrect address provided at the time of purchase.
Taxes and duties
All prices are displayed in Canadian dollars (CAD). Applicable taxes are calculated at checkout based on your province of delivery. There are no additional import duties for orders shipped within Canada.